A Referral Pathway You Can Rely On

No referral form needed — a short clinical summary in whatever format you already have is enough to start.

• Diagnosis, current medication list, risk profile and mobility status
• Email or WhatsApp to our referral line — discharge summaries and photos of notes are fine
• Acknowledged the same working day
• Direct line to our nurse manager, Monday to Saturday, 9am–6pm

Read our guide: Step-Down Referral Criteria →

You get a clear yes or no within 24 hours — and if it's no, we say so early rather than at the bedside.

• Confirmation the case is within our clinical capability
• Exclusions flagged immediately: acute suicidality, active substance withdrawal or restraint needs
• Bed availability and an indicative fee included in the response
• Where we can't help, we suggest a more suitable setting if we know one

We assess together, so clinical handover and family expectations are aligned before anyone commits.

• At the hospital bedside, our home or the patient's home
• Family present where possible — their consent and understanding matter as much as the clinical picture
• Risk and capability review documented and shared with you
• A draft care plan prepared with your input

Admission day is fully coordinated with your team — nothing is left to the family to relay.

• Transport arranged and timed with the ward or clinic
• Medication handover charted directly onto our MAR from your prescription
• The initial care plan agreed with the referring team before arrival
• Progress summaries to the referring clinician from week one