You're Not Giving Up, You're Getting Help
Placing a family member in residential care is a hard decision. Here is exactly what happens, step by step — no surprises.
Enquiry
Enquiry
The first call is a conversation, not a commitment. Tell us what's happening at home and we'll tell you honestly whether we can help.
- No obligation — many families call just to understand their options
- Helpful to have ready: diagnosis, current medication list, mobility and any behaviours of concern
- WhatsApp photos of medical reports are fine at this stage
- Our nurse manager responds within one working day
Read our guide: Recognising When Home Care Is No Longer Enough →
Assessment & Visit
Assessment & Visit
See the home for yourself while our nurse manager meets your family member — wherever they are.
- A guided tour of common areas
- Assessment at our home or the hospital bedside
- An honest answer on whether their needs are within our capability
- You leave with a printed checklist of what to prepare
Care Plan & Agreement
Care Plan & Agreement
Everything is put in writing before any commitment — the care plan, the fee, and what happens if needs change.
- A written care plan covering daily routine, medication and supervision level
- Take the residency agreement home and review it at your own pace
- A one-time refundable deposit of one month applies
Move-In & Settling
Move-In & Settling
The first two weeks set the tone. We keep in close touch while your family member finds their rhythm.
- Choose a move-in day and time that suits the family
What to Bring
What to Bring
- Seven days of comfortable clothing, labelled
- Current medications in original packaging
- Medical reports, referral letter, and a copy of the IC or passport
- Familiar personal items — photos, blanket, radio
- Toiletries (we can supply these too)
- We'll give you a printed checklist at assessment.
Visiting
Visiting
Daily visiting hours are 10am–12pm and 3pm–7pm. Children are welcome when accompanied by an adult. Video calls can be scheduled with the care team any day. Family outings can be considered following a review and approval by the care team.
Questions to Ask Any Care Home
Ask every home you visit these questions, including us. Here are our answers.
Is the Home Licensed?
Yes. Ask to see our licence when you visit, and check that the name on it matches the agreement you sign.
What Can You Care For, and What Can't You?
We care for adults with psychiatric conditions, dementia-related behavioural needs and autism-related support needs. We do not manage acute suicidality, active substance withdrawal or conditions requiring restraint. If another setting would serve your family member better, we'll tell you honestly at assessment.
What Does the Fee Include?
Fees start from RM 2,300 a month, subject to terms and conditions. This covers 24-hour nursing care and supervision, all meals and snacks, medication management, the daily activity programme, laundry and housekeeping, and a monthly psychiatrist review. A one-time refundable deposit of one month applies. Anything not on this list is set out in writing in the care agreement before you sign.
Who Is on Duty, Day and Night?
Nursing is led by registered nurses around the clock. Our nurse station is staffed 24 hours, and night staff check on residents through the night on the schedule set in each care plan.
How Often Do Residents See a Doctor?
Our visiting doctor oversees residents' general health, and our visiting consultant psychiatrist reviews every resident each month. Urgent reviews are arranged within 24 hours.
How Are Medicines Handled?
Every dose is charted on a medication administration record, with double-checked dispensing. Read how our medication charting works.
Are Men and Women Cared for Separately?
Yes. Men and women live in separate residences, and daily activities take place in separate men's and women's activity areas.
Can We See the Home Before Deciding?
Yes. Walk-ins are welcome during visiting hours, or you can book a visit with our nurse manager.
Frequently Asked Questions
Can Families Visit Any Time?
Visiting hours are 10am–12pm and 3pm–7pm daily. Outside these hours, visits can be arranged with the care team in advance.
How Are Medical Emergencies Handled?
We follow a documented emergency protocol: immediate nursing response, escalation to our visiting doctor, and transfer to a partner hospital nearby when needed. Families are informed at every step.
Will We Receive Regular Updates?
Yes — a named care coordinator shares structured updates with the family, and you can request a care review meeting at any time.
Can Residents Keep Their Own Doctor or Psychiatrist?
Yes. We coordinate with their existing specialists and can arrange escorted visits to appointments.